APPOINTMENTS
If you need a routine appointment please contact us by phone, these appointments are booked in advance, usually a couple of weeks ahead. It is patient choice whether you have a face to face appointment or a phone appointment. All pre booked appointments can be either face to face or phone consultations.
If you need urgent clinical attention today then please phone us as early in the day as possible and we will take some details and a contact phone number. One of our emergency team clinicians will phone you back and either organise treatment over the phone or make arrangements for you to come into the surgery either on the same day or at a future date.
Nurses are doing their normal duties. Please contact the practice for an appointment
To keep both patients and staff safe the practice is unable to support a walk-in service.
Mondays are understandably always very busy so if you feel that your problem can wait until later in the week we would appreciate this consideration.
Transport
If you need help getting to an appointment there is an amazing service with Dial a bus.
Dial M for Moray 0300 123565 to book your seat
Text Messages
We now offer a text messaging service for Nurse appointment reminders, this system also allows patients to cancel appointments by text. To activate this service please ensure we have your current mobile phone number.
Medical Emergency
If you feel that your condition is a medical emergency please make this clear to the Staff. They will ask for full details including history of the problem and pass on your information to the Duty Team for further action. This may be a planned telephone call back to further discuss your medical concerns within a 2 hour period or advice to immediately call 999
Consulting Times
Doctors and Nurses cover surgeries throughout the day routinely from 08:30 – 17:30.
Telephoning the Surgery
Whenever possible, please call the surgery during opening hours, when a receptionist will be available to take your call (see front page). When you phone to ask to speak to the doctor or practice nurse, please note that they may not always be available, so a message will be passed to them to let them know you have called.
When telephoning for a test result, please call after 2.00pm. When calling out-with opening hours, the answer machine message directs you to phone NHS24 on 111.